Tors Top Policies

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Reservations General

Please note the cancellation policy before committing to a reservation.

All Bookings are confirmed in writing via Email or Post. Please contact us after 48 hours if this is not the case.

Please check the details on the confirmation prior to arrival to avoid any confusion with dates or room details.

Check in time is from 4pm on the day of arrival. Check out time is by 10.30am on the day of departure.

 

Breakfast

 

Our breakfast is served between 7.30am-9.00am Monday – Friday and 7.30am-9.00am. We can be flexible where notice is given.

 

Booking Payments

payments are on arrival with current bank card

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Rates, Rules and Restrictions

 

We do not accept pets, unless for the purpose of "Seeing or Hearing", which must be certified or registered as Guide Dogs.

We are a Non-smoking property.

The use of accommodation and amenities is entirely at the user's risk, and no responsibility can be accepted for injury, loss or damage to user's belongings.

Your room price includes Tea/Coffee, toast, a cooked breakfast alongside the usual continental breakfast.

Please observe the peace and quiet of our guests and neighbours at all times.

 

Lost Property

We are happy to return items that have been left following departure. However, there will be a charge to cover postage and packaging.

 

 

Prices

We reserve the right to change our prices at any time. This does not affect bookings already made.

 

Parking

We do provide off street parking, however we cannot accept responsibility for any loss or damage of property or vehicles left in our car park. Please be considerate to your surrounding neighbours in respect of parking of vehicles and noise.

 

Internet

We provide a free wireless internet service to all in-house guests. 

 

Cancellation by the Guest

We are do not charge for cancellations 

 

Cancellation by us

Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full.

 

Damage and Breakages

Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something - its much easier to clean if we know what it is and act quickly. 

 

Keys

You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10 per set.

 

We reserve the right to amend these terms and conditions at any time.